SAFECAM PLATINUMFREQUENTLY ASKED QUESTIONS

SafeCam Nola FAQ Clipboard

SafeCam Platinum, launched in December 2018, is a joint initiative of the City of New Orleans and the New Orleans Police & Justice Foundation, a 501 (c) (3) non-profit organization. The program represents a public-private partnership which allows the public to install security cameras on their home or business that are directly connected with the City of New Orleans Real-Time Crime Center (using an existing internet connection and a subscription to a cloud storage platform).

The City of New Orleans Real-Time Crime Center (RTCC) opened in late 2017 as a state-of-the-art facility operating under the City of New Orleans Office of Homeland Security and Emergency Preparedness that leverages technology to provide critical information to first responders in the field and assist with investigations of criminal activity or other quality of life concerns such as severe weather-related hazards and potential street flooding. The RTCC also utilizes technology to make public safety personnel most efficient and effective. For example, in 2018, more than 3000 manpower hours were returned to the NOPD officers while aggregating and coordinating public safety efforts.

SafeCam Platinum represents a unique partnership between the City of New Orleans and the public. The City currently manages pole-mounted public safety cameras (often with red and blue lights) throughout Orleans Parish that connect to the Real-Time Crime Center. However, now the City needs the public’s help to increase its network of coverage. Participating in SafeCam Platinum allows you to play a role in public safety and sends a clear message that you want to do your part to help make New Orleans a safer place to live, work, and visit.

SafeCam Platinum is your opportunity to partner with the City to improve varied public safety concerns including criminal activity, fire, EMS, and severe weather events. Moreover, thanks to the RTCC’s connection to the 911 Center, participating in SafeCam Platinum offers a second set of eyes on the ground in real-time precisely when and where it’s needed. Lastly, as a SafeCam Platinum participant, you may choose to explore the potential for a financial incentive, such as an insurance policy discount.

Estimated costs associated with participating in SafeCam Platinum are listed here.  All payments are handled directly with your chosen installer and are not managed by the New Orleans Police & Justice Foundation or The City of New Orleans.

You own any cameras that you purchase, and you will have access to your live footage on your mobile device, laptop, etc. through a personal account (included in the monthly cloud storage fee). The City will be able to access the footage through the cloud platform on an as-needed basis (based on incidents as reported to the 911 Center).

The City of New Orleans Real-Time Crime Center (RTCC) only accepts/integrates privately-owned cameras with footage of exterior, public-facing views. Also, although your SafeCam cameras will record 24/7, the RTCC will NOT monitor your cameras 24/7. SafeCam cameras are accessed by the RTCC based on the location of incidents reported to the 911 Center. Moreover, the RTCC does NOT employ facial recognition technology.

A SafeCam Platinum yard sign and window decal is available free of charge to any participant of the program indicating that the property is integrated with the City of New Orleans Real-Time Crime Center.

Most SafeCam Platinum-compatible cameras come with a two- or three-year manufacturer’s warranty. Your selected installer will have more details regarding potential insurance/repair plans for issues not covered by the manufacturer’s warranty.

Yes. The list of Genetec Stratocast Cloud supported devices can be found here. You may discuss details about camera options and pricing directly with your chosen installer.

Some existing cameras may be compatible for RTCC integration with determination made on a case-by-case basis. For example, an encoder may be used to convert analog cameras for integration to the RTCC. You may discuss details regarding existing cameras with your selected installer. 

The footage will be saved to the cloud for a minimum of seven days for the standard storage package, but longer lengths of storage time are available at different price points. You may discuss cloud storage pricing details with your selected installer.

Transmission of footage to the cloud is dependent on internet connectivity. However, SafeCam Platinum compatible cameras do have the capability for onboard recording in which an SD memory card allows for local recording even without connectivity. Moreover, transmission to the cloud would resume as soon as connectivity is re-established. You may discuss onboard recording details with your selected installer. 

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